Store Policies

Wowtronics offers the following Returns Policy:

All orders are treated as final and shipped almost the next business day or if time permits even the same business day. An order can not be cancelled, if already shipped. If an order has not been shipped for any reason, the buyer may send us an email and the order will be cancelled. Buyer may have to pay the Marketplace fees, if such fees is applied by the Marketplace for a cancelled order.

If an item arrives defective or is found malfunctioning in the first 14 days of the invoice date, we will either replace the item with a new one or if a replacement is not available we will refund the full amount including the shipping cost. However, prior permission is required before mailing back the item to us. We request our customers to check the functioning of the item on arrival.

Please write wowtronics@gmail.com describing the nature of the problem. We will then provide an RMA to ship the item back to us. If the item is found to have the problem described by the customer either a new item will be shipped at our cost or if a replacement is not available, the cost of the item will be reimbursed to the original source of funds. Buyer will pay the shipping fee to return the defective merchandise and the Seller will pay for shipping the replacement.

The returned merchandise should be shipped back in the original box with all accessories, manual, software etc. and all contents as they were received by the buyer. 

If an item malfunctions after 14 days, Merchant will provide necessary assistance to the buyer to contact the Manufacturer to claim the warranty, if it is mentioned in the listing.

If the item is returned to us and is found to be functioning normally, we will charge 20% re-stocking fees before authorizing the refund

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